Privacy Policy
Last updated: [DATE]
This is a template. It must be reviewed and completed by a qualified adviser before launch.
1. Who we are
Nammuru ("we", "us") is operated by [LEGAL NAME OF OPERATOR], [ADDRESS]. Contact: [CONTACT EMAIL].
2. If you only browse as a customer
You do not need an account to search for places and businesses. We do not ask customers for their name, phone number, email address or precise location. Our service providers (Google and Cloudflare, see section 6) process technical information such as your IP address and device details when your app connects to our servers.
When you tap "Chat on WhatsApp", the app opens WhatsApp. From then on, WhatsApp's own terms and privacy policy apply. We do not see or store your messages.
3. If you register a business (shopkeeper accounts)
| What we collect | Who can see it |
|---|---|
| Business name, category, subcategory, description, locality, city or town, full address, opening hours, WhatsApp number and up to two photos | Administrators. Shown publicly in the app once your listing is approved and enabled. |
| Your full name, login email, mobile number, optional business phone and email | Nammuru administrators only. Never shown to customers. |
| Your password | Handled by Google Firebase Authentication. We never see or store it in readable form. |
| Application reference number, review decisions, notes written by you or our reviewers, change requests, the time and version of the terms you accepted | Administrators, and you (for your own application). |
| A notification identifier linked to your account on your device, so we can send you status notifications | Nammuru and our notification provider. |
4. How we use it
- To review and publish business listings and keep them accurate.
- To show listings to customers in the app.
- To notify you about your application and listing.
- To keep the service secure and prevent misuse.
- To meet legal obligations.
We do not sell your personal information and we do not show advertising.
5. Photos and public information
Anything you put in your public listing, including your business photos and WhatsApp number, can be seen by anyone using the app. Only include information you are happy to make public.
6. Service providers
We use the following providers to run Nammuru. They process data on our behalf and may do so outside India.
- Google Firebase (login and database). Database region: [CONFIRM, e.g. Mumbai (asia-south1)].
- Cloudflare (our servers and websites).
- Cloudinary (storing and delivering business photos).
- OneSignal (push notifications to shopkeepers).
7. How long we keep data
We keep your account data while your account exists. When you delete your account, we delete your login, your listing, your photos, your private details and your application history from our systems. We keep one minimal record containing only your application reference number, its final status and the date of deletion, with no name or contact details, for [RETENTION PERIOD, e.g. 12 months] to handle support questions and disputes. Copies held by our providers in logs or backups may remain for a limited time: [CONFIRM PERIODS WITH YOUR ADVISER].
8. Your choices
- Edit: change your listing details and photos in the app. Changing your business name, category or city needs our approval.
- Delete: in the app, go to Account, then Delete account. You can also use this page.
- Notifications: turn them off in your phone's settings.
- Access or correction: email [CONTACT EMAIL].
9. Security
We use encrypted connections, access controls and a limited set of administrators. No system is completely secure, so we cannot guarantee absolute security.
10. Children
Nammuru is not directed at children under 18, and business accounts are for adults. [CONFIRM WITH YOUR ADVISER]
11. Grievances and contact
Grievance contact: [NAME OF GRIEVANCE OFFICER], [CONTACT EMAIL], [ADDRESS]. We aim to reply within [NUMBER] days.
12. Changes
We may update this policy. The date at the top shows when it last changed. For significant changes we will tell shopkeepers in the app.